Last updated: Jan 2026

Our Policy

At Uma Ayurveda, all our products are consumable Ayurvedic formulations manufactured in our GMP-certified facility. Due to the nature of these products — and to protect the health, hygiene, and safety of all our customers — we do not accept returns or exchanges once an order has been delivered, except in the specific cases listed below.

Once a product leaves our facility and is delivered, we cannot verify its storage conditions or handling, and therefore cannot restock or resell it. This policy ensures that every product you receive from us is factory-sealed and untampered.

When Returns / Replacements Are Accepted

We will gladly offer a replacement or refund only in the following cases:

  • Damaged product — the item arrived broken, leaking, or with a tampered seal.
  • Wrong item delivered — you received a product different from what you ordered.
  • Short shipment — one or more items from your order were missing from the package.

How to Raise a Claim

To be eligible, please follow these steps:

  1. Report within 72 hours of delivery. Claims raised after 72 hours cannot be accepted.
  2. Share proof. An unboxing video (from sealed parcel to opening) is mandatory for damage and short-shipment claims. Clear photos of the outer packaging, shipping label, and the product (with batch number visible) are also required.
  3. Contact us via WhatsApp at +91 92174 56700 or email at support@umaayurveda.com with your Order ID and the proof above.

We strongly recommend recording an unboxing video for every order. This protects you and allows us to resolve genuine claims quickly.

Resolution

  • Verified claims will be resolved with a free replacement of the affected item(s), shipped within 2–3 business days of approval.
  • If a replacement is not possible (e.g., item out of stock), we will issue a full refund for the affected item(s).

Refund Timelines

  • Prepaid orders: Refund to the original payment method within 5–7 business days of approval.
  • COD orders: Refund via UPI or bank transfer within 5–7 business days of receiving your payment details.

What Is NOT Eligible

  • Change of mind after delivery
  • Opened or partially used products
  • Dislike of taste, smell, texture, or colour (natural herbal ingredients may vary slightly batch to batch — this is normal and not a defect)
  • Products purchased from marketplaces (Amazon, Flipkart, Tata 1mg, PharmEasy) — these are governed by the respective marketplace's return policy
  • Delay in raising the claim beyond 72 hours of delivery
  • Claims without an unboxing video or adequate photo proof

Order Cancellation

Orders can be cancelled free of charge before dispatch. Once shipped, an order cannot be cancelled. For prepaid cancellations before dispatch, the full amount is refunded within 5–7 business days.

Need Help?

For any questions about your order, reach us at: